Terms & Conditions

These Terms & Conditions ("Terms") describe the terms that apply to your use of Travel Assist Desk ("we," "us," or "our"), including our website (www.travelassistdesk.com), travel information services, assistance inquiries, and related communication channels.

By accessing or using our website or requesting our travel assistance services, you acknowledge that you have reviewed these Terms. If you do not agree with these Terms, please do not use the website or request our services.

1. Independent Travel Assistance Service

Travel Assist Desk is an independent third-party travel information and assistance service. We are not an airline, airport authority, government agency, or official representative of any airline or travel provider unless expressly stated.

Our services may include guidance and assistance relating to flight reservations, itinerary changes, cancellations, seat selection, baggage information, and other travel-related questions. Airline and travel provider policies, availability, schedules, fares, and final decisions remain under the control of the applicable provider.

2. Travel Requests & Information Provided by Users

When submitting a travel inquiry or requesting assistance, you are responsible for providing information that is accurate and complete to the best of your knowledge.

• Passenger Information: Please provide passenger names and other requested details accurately and review any information before confirming a transaction.
• Travel Details: You are responsible for providing accurate travel dates, destinations, passenger information, and other details relevant to your request.
• Review of Information: Please review confirmations, itineraries, and other travel documents you receive and contact us promptly if you identify an error or discrepancy.
• Authorization: If you request assistance on behalf of another traveler, you represent that you are authorized to provide the information and request assistance on that person's behalf.

3. Flight Reservations, Changes & Cancellations

Flight reservations and related services may be subject to the terms, fare rules, restrictions, and conditions established by the applicable airline or travel provider.

• Flight Availability & Fares: Flight availability, schedules, fares, taxes, fees, and other travel conditions may change at any time and are subject to confirmation by the applicable provider.
• Changes & Cancellations: Requests to change or cancel a flight are subject to the airline's or travel provider's applicable rules and availability. Additional fare differences, penalties, or other charges may apply.
• Refunds & Credits: Where a refund, credit, or other remedy is available under the applicable provider's rules, the amount and processing conditions are determined by that provider.
• Service Fees: Where applicable, Travel Assist Desk may charge a service or assistance fee. Any applicable fee should be disclosed before the relevant transaction is completed.

4. Payments & Transactions

Where payment is required for a requested service, the applicable amount and payment terms will be presented before the transaction is completed. Payment processing may be handled through third-party payment providers or other applicable service providers.

You are responsible for providing accurate payment information and for using a payment method that you are authorized to use. Additional verification may be requested where reasonably necessary to help prevent unauthorized or fraudulent transactions.

5. Travel Documents & Entry Requirements

Travelers are responsible for obtaining and maintaining the documents required for their journey. Depending on the itinerary, these may include passports, visas, transit permissions, entry authorizations, health documentation, and other government-required documents.

Entry and travel requirements can vary by destination, nationality, itinerary, and travel date. Travelers should verify current requirements with the relevant airline, government authority, embassy, consulate, or other official source before traveling.

6. Baggage & Additional Airline Charges

Baggage allowances, weight and size restrictions, seat charges, and other ancillary fees vary by airline, route, fare type, and cabin class. Applicable charges and restrictions are determined by the airline or travel provider.

Travelers should review the applicable airline's baggage and ancillary service policies before departure, as these policies may change.

7. Flight Disruptions & Circumstances Beyond Our Control

Airlines and travel providers may change or cancel flights, schedules, routes, aircraft, or other travel arrangements. Travel may also be affected by weather, airport operations, air traffic restrictions, strikes, natural events, government actions, or other circumstances beyond our control.

Where requested, we may provide guidance regarding available options, subject to the applicable airline or travel provider's policies, availability, and terms. We do not control airline operations or guarantee that a particular flight, schedule, refund, rebooking option, or travel arrangement will be available.

8. Website Information & Service Availability

We make reasonable efforts to provide useful and current information through our website. However, travel information, airline policies, fares, schedules, availability, and other details may change without notice.

Website content is provided for general informational and assistance purposes and should not be treated as a substitute for confirmation from the applicable airline, travel provider, or government authority.

9. Limitation of Liability

To the extent permitted by applicable law, Travel Assist Desk is not responsible for circumstances outside our reasonable control, including airline delays or cancellations, schedule changes, baggage issues, airport operations, weather events, government restrictions, or other events affecting travel arrangements.

Nothing in these Terms is intended to exclude or limit any liability or consumer right that cannot legally be excluded or limited under applicable law.

10. Governing Law & Contact Information

These Terms are subject to applicable laws and regulations. Any specific governing law or dispute provisions should be interpreted in accordance with the legal requirements applicable to Travel Assist Desk and the jurisdiction in which the relevant services are provided.